Anish Acharya: Is SaaS Dead in a World of AI?
a16z PodcastFull Title
Anish Acharya: Is SaaS Dead in a World of AI?
Summary
The episode discusses the future of SaaS in the age of AI, arguing against the notion that SaaS is dead.
It explores how AI will be used to enhance existing SaaS products and create new categories, rather than simply rebuilding existing software.
Key Points
- The narrative that SaaS is dead and AI will "vibe-code" everything is overly simplistic and misses the broader implications of AI for enterprise spend.
- AI models are an "innovation bazooka" that can be used to enhance core advantages or optimize the 90% of enterprise spend not currently allocated to software, rather than just rebuilding existing SaaS functionalities.
- Switching costs in SaaS are decreasing due to coding agents, which encourages more competition and innovation within the ecosystem.
- Incumbent SaaS companies like ServiceNow are highly capable and can leverage AI effectively to improve their offerings, rather than being immediately obsolete.
- The application layer, especially "native categories" that didn't exist before AI, will be a significant area for startup innovation, as incumbents focus on improving existing categories.
- The rise of multiple foundation models creates value in aggregation layers, or "app companies," that can orchestrate these models for specific use cases.
- While AI models are powerful, the human element remains crucial for tasks requiring complex reasoning, creativity, and navigating ambiguity, suggesting a symbiotic relationship between humans and AI.
- Defensibility in the AI era will still rely on traditional moats like network effects and systems of record for critical functions, but also new forms like proprietary, live data.
- The nature of AI prompts a shift in user interaction, moving towards more intuitive, human-like engagement rather than purely functional interfaces.
- The "weird wins" in AI are often in areas that touch on core human experiences, which large corporations may be hesitant to explore due to their risk-averse nature.
Conclusion
The perception that SaaS is dead due to AI is inaccurate; instead, AI is poised to enhance and expand the SaaS ecosystem.
Startups have significant opportunities in new AI-native categories and in building aggregation layers for foundation models.
Founders and investors must stay actively engaged with new technologies, using products and maintaining intellectual honesty to navigate the evolving landscape.
Discussion Topics
- How will AI fundamentally change the way we interact with and build software in the coming decade?
- What new "native categories" are emerging in AI that were previously inconceivable, and which startups are best positioned to lead them?
- How can founders and investors best leverage the unique capabilities and challenges of AI to create defensible, long-term value?
Key Terms
- SaaS
- Software as a Service, a software distribution model that allows for remote access to software as a service rather than direct ownership or local installation.
- Vibe code
- A colloquial term likely referring to the idea that AI can automatically generate code or software, potentially making traditional coding and software development obsolete.
- Foundation models
- Large-scale AI models trained on vast amounts of data that can be adapted for various downstream tasks.
- Coding agents
- AI-powered tools designed to assist with or automate the process of writing code.
- Product market fit
- The degree to which a product satisfies strong market demand.
- Network effect
- A phenomenon where the value or utility a user derives from a service increases as the number of other users of the same service increases.
- Systems of record
- Software systems that serve as the definitive source of truth for business processes and data.
- CICD
- Continuous Integration and Continuous Deployment, practices that automate software build, test, and deployment.
- Agents
- AI systems designed to perform tasks autonomously or semi-autonomously on behalf of a user.
- BPO
- Business Process Outsourcing, contracting business-related operations or responsibilities to a third-party provider.
- RPA
- Robotic Process Automation, technology that allows anyone to configure computer software, or a "robot," to emulate and integrate the actions of a human digital user interacting with digital systems to perform business processes.
- UGC
- User-Generated Content, any form of content, such as images, videos, text, and audio, that has been posted by users on any internet platform.
- LTV
- Lifetime Value, a prediction of the net profit attributed to the entire future relationship with a customer.
- CAC
- Customer Acquisition Cost, the total cost of sales and marketing efforts needed to acquire a customer.
- SaaSpocalypse
- A portmanteau of SaaS and apocalypse, likely referring to a perceived downturn or major disruption in the SaaS market.
- Alpha
- In finance, alpha is a measure of performance on a risk-adjusted basis. It is the excess return of an investment relative to the return of a benchmark index.
- DM
- Direct Message, a private communication sent between users on a social media platform or messaging app.
- PMF
- Product-Market Fit.
- SaaS
- Software as a Service.
- UGC
- User-Generated Content.
Timeline
The popular narrative that SaaS is dead due to AI is challenged.
The discussion shifts to what is changing in the SaaS landscape due to AI.
A disagreement arises about the advantages of building tech companies in different locations versus SF.
The conversation touches on the changing definition of "sufficient" for venture outcomes.
The sustainability of traditional enterprise revenue is questioned amidst market sentiment.
The increase in SaaS prices post-ChatGPT release is examined in relation to growth.
The decreasing cost of transitioning between SaaS providers and its impact is discussed.
The question of who wins in the AI era – incumbents or startups – is posed.
The value creation potential of the application layer compared to foundation models is debated.
The shift from a single dominant foundation model provider to a multi-model landscape is analyzed.
The relationship between increasing AI efficiency and human ambition is explored.
The market composition for developer tooling in the AI era is likened to cloud rather than ride-sharing.
The concept of competitive investing and its relevance in the current market is questioned.
The opportunity in the "apps layer" and threats from foundation models themselves providing products is discussed.
The idea that "boring wins" is contrasted with the potential for "weird wins" in AI.
The fundamentally different, human-like nature of AI models compared to previous technologies is highlighted.
The concept of "companionship" as a category for AI innovation is explored.
The idea of a contextual companion for children playing video games is proposed.
The evolving UI paradigm in the world of AI is questioned.
The concern about defensibility, switching, and "steerability" in the AI landscape is raised.
The changing prominence of different forms of defensibility is discussed.
The idea that AI has not significantly altered traditional forms of defensibility is considered.
The importance of margins in the context of AI is debated.
The statement "inference is the new sales and marketing" is discussed.
The increased power and willingness of "power users" to pay for AI products is noted.
The challenge of accurately assessing LTV in a rapidly changing AI landscape is discussed.
The distinction between acquisition-oriented margin spend and durable margin profiles is clarified.
The argument against AI being in a "bubble" is presented.
The concept of "intelligent subsidization" by Big Tech benefiting consumers and startups is discussed.
The transition of spend from SaaS budgets to human labor budgets due to AI productivity gains is debated.
The bundling of traditional enterprise functions and the role of AI in achieving capital improvement is explored.
The highly competitive nature of the customer support software market is highlighted.
The definition of a "market" versus an "industry" is crucial for understanding competition.
The potential for AI native companies and massive productivity increases is discussed.
The difficulty of the "zero to one" phase in startups and the importance of shipping products is emphasized.
The underestimation of market size by investors is a recurring theme.
The guest shares his most memorable first founder meeting.
The concept of "inertia" as a mental model for investing in founders is discussed.
The guest's claim of never having lost a deal is questioned.
The importance of seeing 100% of deals in a sector and winning all pursued deals is stated as an expectation.
The elasticity of investment ownership versus price is discussed.
The concept of "triple, triple, double, double" growth is contrasted with AI-native company growth.
The "area under the curve" investment thesis is explained.
The difficulty of Series A investing due to high valuations and early-stage uncertainty is noted.
Different types of investment risks are categorized and discussed.
The perceived increase in founder "promiscuity" is explored.
The need for founders to have an "irrational direction" or commitment to their problem is highlighted.
The best founders are generally great fundraisers, but their styles can vary.
The value of repeat founders working within their domain of expertise is emphasized.
The most significant change in investing approach is the imperative to use products extensively.
The potential overhype of "agents" in the current AI landscape is discussed.
The need for humans in the loop and clear instructions for AI agents is highlighted.
The idea of owning the full stack versus being a meta-layer in the agentic world is debated.
Ambiguity is identified as a key factor in the effectiveness of agents.
The future of RPA companies like UiPath is questioned in the context of AI.
The open versus closed model debate in AI is introduced.
The potential for AI products to be substituted based on price is discussed.
The impact of improved AI capabilities on user behavior, prioritizing capability over cost, is noted.
The importance of companies having a viable business model from the outset, driven by product costs, is emphasized.
The significant expansion potential of software into discretionary spending areas is discussed.
The role of investors in providing brand capital and creating credibility for early-stage companies is explored.
Alex is highlighted as an exceptional founder with strong go-to-market instincts and product creativity.
The most significant mistake made by the investor was being too casual about product-market fit.
The idea of "area under the curve" companies that take time to develop is contrasted with faster-moving startups.
The Andreessen brand is seen as a tailwind, never a hindrance.
The strengths of Mark, Ben, and DG as investors are discussed.
The hardest decision was transitioning from being a builder to an investor.
The expectation at Andreessen is to see 100% of deals in their sector and win 100% of pursued deals.
Brompton is identified as a special seed manager due to his consistent ability to be right.
The guest has changed his mind on the idea that early leaders in product cycles would not necessarily maintain their dominance.
New AI-native categories are expected to emerge in 2026, with early leaders in existing markets maintaining their position.
Mockbook is described as a fascinating technology with potential for digital twins and scaled human interaction.
The guest is most optimistic about the potential for AI to bring peace and joy to more people.
The importance of founders being intellectually honest about product-market fit is stressed.
The importance of trying all new AI products and models to gain intuition is highlighted for founders and investors.
The podcast begins by addressing the "SaaS is dead" narrative in the context of AI.
The discussion shifts to how AI can be strategically applied in enterprise spend.
The conversation turns to the diminishing switching costs for SaaS due to coding agents.
The resilience and capabilities of incumbent SaaS providers in the AI era are examined.
The potential for disruption and innovation in new AI-native categories is explored.
The investor reflects on past mistakes, particularly regarding product-market fit.
The high standards and expectations at Andreessen Horowitz for deal coverage and win rates are discussed.
A change of mind regarding early leaders maintaining dominance in AI product cycles is revealed.
The guest emphasizes the critical need for founders and investors to actively use and understand new AI products.
Episode Details
- Podcast
- a16z Podcast
- Episode
- Anish Acharya: Is SaaS Dead in a World of AI?
- Official Link
- https://a16z.com/podcasts/a16z-podcast/
- Published
- February 12, 2026